Cutting-Edge Dispute Resolution Systems and Grievance Mechanisms (Fall 2013)

From CDR Associates

Dispute resolution systems and grievance mechanisms provide institutionalized, accessible and predictable ways to resolve conflicts. For over twenty years, CDR has been a leader in designing and implementing these systems. We focus on four primary areas, systems to: 1) resolve issues resulting from violent conflicts or post-conflict instability; 2) respond to corporate-community disputes arising from development projects; 3) improve citizen’s access to justice; 4) settle multicultural employment issues.

Afghanistan, South Sudan and Liberia and the Resolution of Housing, Land and Property (HLP) Disputes

– In March and July, CDR staff Jonathan Bartsch, Chris Moore, and Susan Wildau, consulted with the Norwegian Refugee Council’s (NRC) Information, Counseling and Legal Assistance (ICLA) Projects in Afghanistan and South Sudan. Based earlier research conducted by CDR for the NRC (The Housing, Land and Property Handbook on Design and Implementation of Collaborative Dispute Resolution, Oslo, Norway: Norwegian Refugee Council, 2012), our team developed customized capacity building programs in each country to introduce mediation services that will be provided by ICLA staff or used to enhance their work with local customary leaders and procedures. Participants in the programs came from ICLA in Afghanistan, Pakistan, Iran, South Sudan, Puntland, Somaliland and Cote d’Ivorie.

Chris Moore, working through Tetra Tech, provides ongoing and similar consulting and services for the resolution of HLP disputes to the Liberia Land Commission (LC).

Corporate-Community Grievance Mechanisms

– Susan Wildau leads CDR’s Corporate-Community Grievance Resolution Practice. She consults with international multilateral lending institutions, extractive industry associations and individual companies to design and implement culturally appropriate grievance mechanisms. She is currently consulting on six projects in the U.S and abroad.

Increasing Citizens’ Access to Justice

– In August, Chris Moore was hired by the Liberian Ministry of Justice to be the International Consultant on a World Bank-funded project to develop a new non-judicial and dispute resolution program to meet the needs of rural and disadvantaged citizens.

Internal Organizational Dispute Resolution with the Inter American Development Bank

– CDR staff Jonathan Bartsch, Mary Margaret Golten and Jeffrey Range are ongoing consultants with the Bank on the design of its internal personnel dispute resolution system, presentation of capacity building training and provision of external mediation services.

More information can be obtained about CDR and its work at or 1-800-MEDIATE.