AfP's #CreativityInCrisis: Using Chatbot technology to assist vulnerable populations - lessons from the Philippines with ICM
Join us for a conversation with International Care Ministries (ICM) as their team in the Philippines talk through some of the challenges COVID-19 posed to their programming and how they were able to use chatbots to creatively overcome these challenges. The chatbot assisted vulnerable populations in navigating the Philippine Department of Health's COVID-19 algorithm while also serving as an "emotional tool" to prevent these communities from panicking in the midst of the pandemic. Populations suffering from poverty and ultra-poverty were able to seek medical advice and address their needs through the chatbot and ICM was also able to keep track of food insecurity in the region to inform their programming responses.
Through the #CreativiityInCrisis video series, we hope to inspire a conversation around adaptation and how we, as a community can develop creative solutions to address our shared needs.
International Care Ministries: https://www.caremin.com/
This project was realized through the use of the following software:
1. iMovie - https://www.apple.com/imovie/
2. Adobe Software – Adobe After Effects; Adobe Illustrator; Adobe Photoshop
3. Zoom - https://zoom.us/
4. QGIS - (used for visuals) - https://www.qgis.org/en/site/
Websites mentioned and highlighted in the video:
1. International Care Ministries: https://www.caremin.com/
2. Republic of the Philippines Department of Health: https://doh.gov.ph/
3. Chatfuel: https://chatfuel.com/
Chatbots mentioned and highlighted in the video:
1. COVID-19 Assessment Chatbot: https://www.facebook.com/covid19assessment/?comment_id=Y29tbWVudDoxMTYxMzcxNDAwMjg1NTFfMTIxOTA2MzY5NDUxNjI4
2. Thrive Chatbot: https://www.facebook.com/icmthrive/
3. Prevail Chatbot: https://www.facebook.com/pg/ICMPrevail/posts/
Royalty free audio for this project were procured from:
1. Simple by iMovie Audio | https://www.apple.com/imovie/
Royalty free images for this project were procured from:
1. Photo by Adam Nieścioruk on Unsplash | https://unsplash.com/photos/Z9arfr0f248
2. Photo by Elizabeth McDaniel on Unsplash | https://unsplash.com/photos/GEHO6XgK5DY
3. Map of Philippines was acquired from GeoBoundaries' Boundary data: https://www.geoboundaries.org/index.html#getdata
Royalty free icons used for visuals for this project were procured from:
1. Form by Jason Tropp from the Noun Project - https://thenounproject.com/search/?q=form&i=87087
2. Ticket Counter by Gan Khoon Lay from the Noun Project - https://thenounproject.com/term/ticket-counter/881275/
3. Ticket Counter by Adi Kurniawan from the Noun Project - https://thenounproject.com/search/?q=ticket+counter&i=2051298
4. Money by ✦ Shmidt Sergey ✦ from the Noun Project - https://thenounproject.com/search/?q=money&i=9653
5. messenger by Adrien Coquet from the Noun Project - https://thenounproject.com/search/?q=messenger&i=3202205
6. Village by fajar hasyim from the Noun Project - https://thenounproject.com/search/?q=village&i=2852286
7. Tick by Akash k from the Noun Project - https://thenounproject.com/search/?q=tick&i=2758597
8. User by Mooyai Khomsun Chaiwong from the Noun Project - https://thenounproject.com/icon/653758/
9. Arrow by iconcheese from the Noun Project - https://thenounproject.com/search/?q=arrows&i=2296837
Royalty free videos/animation used for this project were procured from:
1. Video by Adesh Kumar Singh from Pixabay: https://pixabay.com/videos/facebook-like-internet-21829/
#CreativityInCrisis logo created by designer Shreya Chhabria | https://www.shreyachhabria.in/
Amidst the COVID-19 pandemic, changing landscapes and virtual realities are challenges that we all are encountering, not only on a personal but also on an organizational level. Join AfP as we highlight innovative approaches to tackle these implications, highlighting the methodology used, results obtained, limitations faced, and lessons learned.
